Tracking number
Copy the tracking number from the shipping email, not the order number.
Track my STRAPOPS order
Your STRAPOPS order is on its way. Whether you ordered a Royal Pop model, Steel Series bracelet, silicone strap with Bioceramic case, or full Bioceramic bracelet, enter your tracking number to check parcel progress and view the latest carrier information.
If you have just received the shipping email, wait a few hours before trying again: the carrier may need time to display the first update.
Enter your tracking number
Copy and paste the tracking number exactly as it appears in the shipping email. If nothing appears yet, try again a little later: the first scan can take a few hours.
Before tracking
A few pointers while your STRAPOPS order is on the way.
Tracking can appear still while the parcel is moving. These pointers help you understand the steps before receiving your Royal Pop model or STRAPOPS bracelet.
Tracking activation
Tracking can appear a few hours after shipping, after the first carrier scan.
Carrier information
The displayed steps follow the information sent directly by the carrier.
Support available
If tracking stays stuck, contact support with your STRAPOPS order number.
The most reliable tracking remains the carrier tracking once the parcel has been scanned.
Tracking FAQ
Frequently asked delivery questions
Answers to the most common situations: missing number, blocked tracking, parcel marked delivered, or address to correct.
Good to know
Tracking depends on carrier scans.
There may be a delay between the parcel's actual movement and the online update being displayed.
Number Where can I find my tracking number?
The tracking number is sent in the shipping email when the parcel is picked up. It is different from the order number. If you have not received that email yet, your order may not have shipped yet.
Tracking My tracking number is not working. Is that normal?
Yes, this can happen right after shipping. The carrier must first scan the parcel and publish the first information. Try again a few hours later, checking that the number was copied without extra spaces.
Delay Tracking has not moved for several days.
Tracking can stay unchanged between sorting centers, during international transit, or before a carrier update. If it stays blocked beyond the usual delay announced at order time, contact support with your order number.
Delivered The parcel is marked delivered, but I have not received it.
First check the mailbox, building manager, a neighbor, pickup point, or a secure place around the home. If you cannot find anything, quickly contact support with your order number and delivery address.
Address Can I change my delivery address?
Contact support as soon as possible. If the order has not yet been prepared, a correction may sometimes be possible. If it has already shipped, the change depends on the carrier.
Support What information should I send support?
Include your order number, the email address used for purchase, the tracking number if you have it, and a clear description of the issue. For a damaged parcel, add photos.
Need help with your delivery?
If your tracking remains stuck or if any information seems incorrect, contact us with your order number and available tracking number.